Shipping & Returns

Shipping Policy

Most items are a Flate Rate Shipping Charge of $20.00 

An additional $10.00 surcharge for Oversize and Overweight items. (includes some firearms, reloading kits, tree stands, safes, etc.)

If your order total exceeds $1000, you are eligible for free shipping.

Remote Locations may incur additional shipping charges. We will notify you of any additional charges before proceeding with shipment. 

 

AMMUNITION, POWDERS, PRIMERS and DANGEROUS/HAZARDOUS GOODS:

(These items can only be delivered to you PAL address as mandated the RCMP)

These items will require special shipping via ground courier service. These non-postal freight charges are the customer's responsibility and will be applied to the total order cost. Both a daytime phone number and a physical street address are required for these shipments. A Customer Service Representative will contact you with details on these additional charges once they have reviewed your order.

We are offering standard shipping within Canada, which includes $100 insurance.  All orders are shipped with a signature required and tracking information. If additional coverage is desired, please contact us when placing the order to make arrangements.

Firearms and ammunition purchases, by law, require the appropriate firearms license. We will require your PAL information for these products. Restricted purchases also require the gun club or range name you are a member of and your city/town of birth.

A signature is required with photo I.D. when the product arrives at your door. Ammunition will be shipped separately from any firearms order. Ammunition and firearms can only be shipped to the address associated with your firearm license. 

Please note restricted firearms do not ship until transfers are complete. Expedited shipping can be provided for restricted firearms only after government registration has been processed.

If there are any questions about shipping you may contact us at 780-888-6486 or [email protected]

 

Return Policy

If you are not completely satisfied with your purchase, we will provide a refund or exchange the item within 90 days of purchase. Whether you made your purchase online or in a store, you may return or exchange it by mail or in store. If you are in any way unhappy with your purchase, please contact us, we will do our best to make things right!

Returned items must be accompanied by a receipt and in saleable condition. Products will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. Items returned with a gift receipt will be refunded in the form of a gift card.

Shipping fees charged at time of order will not be refunded and the cost of return shipping will be the responsibility of the customer. We do not accept COD orders. We will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Backcountry Supplies reserves the right to limit or decline returns and exchanges.  Ammunition, gunpowders, and primers may not be returned due to safety considerations.

Simply contact us by email, phone, or in person and we will arrange to reverse the transaction.  We will also give you a Return Authorization Number that needs to be included in the package when you ship it back to us.

Some products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair.

Final Sale items that cannot be returned include:

Ammunition, gun powder, primers or reloading components
Binary explosive products (Tannerite and Sonic Boom)
Arrows (once cut to length) 
Bear or dog spray
Books
Firearms
Food processing equipment
Footwear insoles
Gift Cards and E-Gift Cards
Special Orders 
Tree stands and ladder stands
For more information please call 780-888-648 or email [email protected]

Note: Please anticipate some delays on return processing during our busiest season of the year. Thank you for your understanding.

 

What type of payments do you accept?

We accept Debit, Visa and MasterCard through MONERIS secure payment gateway.