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American Shipping:
We are temporarily unable to ship to the United States due to current tariff impacts. We apologize for the inconvenience and hope to resume shipping to the USA soon.
Backcountry Supplies does not ship firearms, firearm parts, ammunition, primers, or gunpowder outside of Canada.
Backcountry Supplies is not responsible or liable for any customs duties, tariff fees, taxes, brokerage fees, delays, seizures, or any items held or confiscated by customs authorities.
Products that fit within a 9" x 5.5" x 0.5" envelope qualify for envelope shipping.
Examples:
Most regular-sized items qualify for standard shipping.
Examples:
Items classified as dangerous goods or products over 49" may require additional shipping fees.
Examples:
Applies to items over 50 lbs or orders requiring multiple oversized packages.
Examples:
All products are available for in-store pickup at no charge.
Please note that orders must be picked up within 7 days unless prior arrangements have been made. If you require an extension, please contact us and we would be happy to assist.
Some locations may require additional shipping charges due to size, weight, remote delivery areas, or carrier requirements. If additional charges apply, a customer service representative will contact you for approval before your order is shipped.
Backcountry Supplies does not automatically insure parcels shipped through our carriers.
Customers may request additional shipping insurance coverage at the time of purchase. Please contact Backcountry Supplies by phone or email before your order is shipped to arrange additional insurance.
Additional insurance fees will vary depending on the requested coverage amount and shipment details.
Backcountry Supplies is not responsible for lost, damaged, or missing parcels unless additional insurance coverage has been purchased.
These products can only be shipped to the address associated with your valid Possession and Acquisition Licence (PAL), as required by the RCMP.
Purchases of firearms, firearm magazines, ammunition, and certain regulated products require valid firearms licensing information. Customers must provide their PAL information before orders can be processed.
Restricted firearm purchases also require:
A signature and valid photo identification are required upon delivery.
Ammunition will be shipped separately from firearm orders when required. Ammunition and firearms can only be shipped to the address associated with the customer's firearms licence.
Restricted firearms will not ship until the transfer has been completed. Expedited shipping may be available only after government registration and transfer processing are complete.
For shipping questions, contact us at:
Phone: 780-888-6486
Email: [email protected]
If you are not completely satisfied with your purchase, Backcountry Supplies will offer a refund or exchange within 30 days of purchase.
Whether your purchase was made online or in-store, returns and exchanges may be completed by mail or in-store.
Please contact us before returning any product. We will do our best to assist you and resolve any issues.
Returned items must:
Refunds will be issued at the original purchase price plus applicable taxes using the original method of payment.
Items returned with a gift receipt will be refunded as a gift card.
Shipping charges from the original order are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error by Backcountry Supplies (such as receiving an incorrect or defective item).
COD returns will not be accepted.
Backcountry Supplies reserves the right to limit or refuse returns and exchanges.
The following items cannot be returned:
All deposits are non-refundable unless otherwise approved by Backcountry Supplies.
By placing a deposit, the customer acknowledges and agrees that the deposit cannot be returned or refunded. Deposits may be applied toward the purchase price of the item only and cannot be transferred or refunded as cash, credit, or store credit.
For special orders, payment plans, or held items, deposits are considered a commitment to purchase and are non-refundable.
Some products are covered under manufacturer warranty and may need to be sent directly to the manufacturer for replacement or repair.
Before shipping any product back, please contact Backcountry Supplies to confirm your return qualifies.
Backcountry Supplies
Box 614, 11131 TWP RD 414
Hardisty, Alberta, Canada
T0B 1V0
Phone: 780-888-6486
Email: [email protected]
Return shipping costs are the responsibility of the customer unless the return is due to an error by Backcountry Supplies.
If a refund is issued, applicable shipping costs may be deducted from the refund amount.
For items valued over $65, we recommend using a trackable shipping service or purchasing shipping insurance. Backcountry Supplies cannot guarantee receipt of returned items.
Return processing times may be delayed during our busiest seasons. Thank you for your understanding.
Backcountry Supplies is not responsible for items that are lost, damaged, delayed, or seized by shipping carriers or customs authorities after the order has been shipped.
If an order is returned to Backcountry Supplies by the shipping carrier, a refund may be issued once the package has been received.
If the return is caused by the customer or receiver, return shipping costs will be deducted from the refund.
Examples include:
We accept: