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Frequently Asked Questions (FAQ)

Frequently Asked Questions:


Q: How do I return a online order?

A: To return your product, you should mail your product to:

Backcountry Supplies
Box 614, 11131 TWP RD 414 Hardisty Alberta, Canada T0B 1V0.
780 888 6486
[email protected]

Please contact Backcountry Supplies before any product is shipped back to sender to comfirm your order qualifies for a refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. For more information or to insure your return complies with our Return/Refund Policy please look at our Shipping Information and Policies page.


Q: Do we ship to the United States?

A: Yes, we offer shipping on most products to the United States. We do not ship firearms, firearms parts and/or ammunition (including primers and/or powders) to the USA. For more shipping information please look at our Shipping Information and Policies page.


Q: How much does shipping cost?

A: Shipping Rates:

Standard Most Items Example: Clothing, Shoes, Reloading Bullets, Knives, Optics, Fishing, Archery, Firearm, Hunting and smoking Accessories, Hunting Calls, Most Cleaning Supplies etc.




Oversized Goods

Dangerous goods, Over 49” Example:  Firearms, Ammunition, Reloading Kits, Some Fishing Rods, Tree Stands, Tents, Most archery Targets, Hard Gun Cases, etc.



Oversized Over 30”x30” But Under 66 Lbs Example: Large Target Throwers, Most Small- Medium Smokers, etc.



Freight Everything Over 66 Lbs or Requires Multiple Oversized Packages Example: Some Goose Decoy Packs, Large Smokers, etc.




Remote Locations may incur additional shipping charges. We will notify you of any additional charges before proceeding with shipment. A Customer Service Representative will contact you with details on these additional charges once they have reviewed your order If necessary. For more shipping information please look at our Shipping Information and Policies page.


Q: Is this item in stock?

A: Yes, everything you see online is what is currently in stock unless specified. If you cant find what you are looking for contact us by either email ( [email protected] ) or phone ( 780 888 6486 )and we will try and get it in stock for you. 

The photo on the top shows where to see an items current number of stock available and the photo on the bottem shows when the item is out of stock and will not allow you to add the item to your cart. 

Q: How do I pay with Bank Transfer

A: For Bank transfer please E-transfer your total to [email protected] from your online Banking account 


Q: What is a PAL License?

A: Possession and Acquisition Licence (PAL). A possession and acquisition licence is a licence that allows individuals in Canada to possess and acquire firearms as well as ammunition.

The PAL is the only licence issued to new adult firearms licence applicants in Canada; it is both required and the only permissible document for a person to acquire or permanently import a firearm. Applicants for a PAL must be 18 years of age or older.

There is no requirement of citizenship or residency (although different forms, and slightly different requirements apply). A non-resident firearms declaration form that has been confirmed by Canada Border Services Agency officer serves as a temporary firearms licence for non-residents that are visiting Canada for fewer than 60 days. Unlike a PAL, however, the non-resident firearms declaration is only considered a valid temporary licence for the specific firearms declared and does not permit the holder to borrow any firearms.


Q: How do I measure my arrow length?

A: Quick Calculation:
If you know your draw length, you can simply add either 1 or 2 inches to this to approximate your arrow length.

Method 1 – Arm Measurement:
Stand up, and stretch your arms out in front of you with your palms together and your fingertips fully extended, you need to ask someone to measure from the centre of your chest to the tips of your fingers and then add 1 inch to this measurement. If you don’t have anyone available to measure for you, you can try holding a broom handle out between your outstretched palms and making sure the end of the broom is against your chest, when you lower the broom make a note of where you managed to reach upto and measure this distance. This will give you your arrow length.

Method 2 – Ask a Friend to Measure Your Draw:
The other way to measure arrow length requires a friend to assist and also requires you to have a bow available that you can hold with correct form, hold up and fully draw your bow then get someone to measure from the string or nock point all the way to the front of the riser on your bow and add half an inch. That distance will be your arrow length.